The TEMPO™ Method focuses on two important aspects of telephone training:
One of the main obstacles in using the telephone is comprehension. Non-verbal forms of communication, such as hand gestures, facial expressions and body language, are absent. Connor’s shadow listening technique greatly improves both listening and pronunciation skills, making your staff more effective on the phone.
The second obstacle is speaking.Connor takes a practical approach to telephone training by breaking down the phone call and practicing each step until participants gain confidence on the phone. Role-plays are carried out to simulate various phone situations. By practicing the phone call in the classroom, even students at lower levels are motivated to make phone calls at work.